|
 Quiet Time Ministries~Online Store F.A.Q.
Quiet Time Ministries invites you to browse this Online Store~Frequently Asked Questions page. Get to know us. How do I get a comprehensive catalog of Quiet Time Ministries Resources? How are shipping charges and California resident state tax handled for my order? How long will it take for my order to ship and arrive? Are cookies used in my online credit card/debit card transaction? What do I do if there is a problem processing my online credit card/debit card order? All these questions are answered . . . and more! Just click on the Question, and the answer will appear in a small pop-up box without having to leave this main OLS~FAQ page. [Of course, you need to allow "pop-up" windows in your browser.] Enjoy!
P.S. Please feel free to read our Privacy Policy. And if you have a question not appearing in our OLS~FAQ list, please feel free to send it to webmaster@quiettime.org.
How do I get a brochure of Quiet Time Ministries Resources?
What payment methods are accepted for online purchases?
How are shipping charges and California resident state tax handled for my order?
What about security precautions when making an online purchase?
When is my credit card/debit card order actually processed by the QTM payment gateway partner Authorize.net?
How long will it take for my order to ship and arrive?
Can I check my order status online?
What do I do if there is a problem processing my online credit card/debit card order?
Are cookies used in my online credit card/debit card transaction?
Does Quiet Time Ministries have a credit card/debit card policy regarding purchases?
How do I apply for a refund or cancellation of my credit card/debit card order that has already been processed?
When I click 'Buy Now' or 'Add To Cart,' it says my cart is empty?
Can I order by phone?
Can I purchase QTM~resources at the Quiet Time Resource and Training Center in Bermuda Dunes, California?
Why is my credit/debit card being declined?
Quiet Time Ministries~Refunds and Cancellation Policy
1. REFUNDS AND RETURNS: Quiet Time Ministries accepts the return of most new, unused items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is the result of our error, such as an incorrect or defective item. If your return is not the result of our error, you will be responsible for the shipping cost of that returned or exchanged item. Items should be returned in their original packaging. Items that are used or returned more than 30 days after delivery may be eligible for partial refund. Gift Certificates are not redeemable for cash and cannot be returned for a cash refund. Please see QTM~Gift Certificate Terms and Conditions.
2. CANCELLATIONS: Quiet Time Ministries receives requests for cancellation of orders only by calling our offices at 1-800-925-6458 and speaking with a QTM~representative. QTM does not accept requests for cancellation of orders by email.
3. EXCHANGES: If you received a defective item and need to exchange it for the same item, please call our offices at 1-800-925-6458 to request a replacement. If you would like to exchange an item for a different one, you must return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
4. RETURN ADDRESS: Please send all returns and exchanges to our mailing address: Quiet Time Ministries, P.O. Box 14007, Palm Desert, CA 92255.
5. ORDER PROBLEMS: Problems such as 'missing items,' 'order changes prior to shipping,' order cancellations prior to shipping,' 'defective items,' 'incorrect items,' and 'order status' are handled directly by our offices at 1-800-925-6458.
|
|
|
|
